Privacy policy

At Joyculina, we believe transparency is the foundation of any good relationship. We value the trust you place in us when you shop, and we are committed to protecting your personal information. This Privacy Policy outlines exactly how we collect, use, and safeguard your data.

1.Information We Collect

We collect only the information necessary to provide you with a seamless shopping experience and to fulfill your orders securely.

  • Information You Provide: When you place an order, create an account, or contact support, we collect personal details such as your name, email address, shipping/billing address, and payment information.
  • Automated Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address and device information. We also use cookies and tracking pixels to improve your browsing experience and personalize the ads you see (see Section 5).

2. How We Use Your Data

We use your information strictly for the following purposes:

  • Fulfillment: To process transactions, arrange shipping, and send you tracking updates.
  • Customer Support: To respond to your inquiries and solve any issues with your order.
  • Marketing & Optimization: To improve our store’s performance and show you products you might actually like. We use purchase and browsing history to train our advertising algorithms, ensuring our marketing is relevant.
  • Security: To screen orders for potential risk or fraud to protect both you and our business.

3. Data Protection & Security Your security is non-negotiable.

  • Encryption: All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and is encrypted into our payment gateway provider’s database.
  • No Storage: Luna Essential does not store your full credit card number or banking codes on our servers.
  • Access Control: Your personal information is accessible only by a limited number of authorized personnel who are required to keep the information confidential.

4. Third-Party Disclosure Joyculina does not sell your Personally Identifiable Information to outside parties for their own independent use. However, we do share specific data with trusted partners who assist us in operating our store and optimizing our advertising. These partners include:

  • Shopify: Our e-commerce platform provider.
  • Payment Processors: To securely handle your transaction (e.g., Stripe, PayPal).
  • Logistics Partners: To deliver your package to your door.

  • Advertising & Analytics Partners: We share specific browsing behavior, device data, and order history with advertising networks, specifically Meta, Google,  AppLovin (and its Axon engine). This data helps train our advertising pixels to measure campaign performance and serve you more relevant ads across their network.

    Specifically, we work with:

5. Cookies & Pixels

We use cookies and pixels (small data files) to make your experience better.

  • Functionality: Keeping your cart updated and remembering your preferences.
  • Targeting: We use pixels from partners like AppLovin/Axon to track conversions (e.g., when you make a purchase) to help us understand the effectiveness of our advertising.
  • Control: You can choose to turn off cookies via your browser settings, though some store features may not function properly without them.

6. Your Rights (CCPA & GDPR)

Depending on your location, you have specific rights regarding your data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Deletion: You have the right to request that we delete your personal data ("Right to be Forgotten").
  • Opt-Out: You can opt out of email marketing at any time by clicking "Unsubscribe" at the bottom of our emails.

7. Third-Party Links

 Our site may contain links to third-party services. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

8. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

 If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:

Joyculina Team  Email: support@Joyculina.com

Response Time: We aim to respond to all data inquiries within 48 hours.